Privacy Policy V12Vet – Our Commitment to Your Data Security

Introduction

V12Vet is a trusted online betting platform in Malaysia, offering a wide range of sports games, slots, bingo and exciting promotions for our members. We understand that privacy is more than just a word — it is your right as a user, and we are fully committed to respecting and protecting it.

This Privacy Policy applies to all users of the website v12vet.com, including visitors, registered members, and anyone using our mobile app. By continuing to use our platform, you agree to the terms set out in this policy.

We encourage you to read this policy in full so you understand your rights and how we handle your personal information with complete transparency.

Information We Collect

We collect information you provide directly during account registration, identity verification (KYC), deposits, fund withdrawals, or when you contact our customer support team. The types of information we collect include:

• Full name, date of birth and gender
• Email address and mobile phone number
• Residential address (for verification purposes)
• Identity documents such as MyKad or passport
• Bank account or e-wallet information for deposit and withdrawal transactions
• Your in-platform game activity data and transaction history

We also automatically collect technical information such as your IP address, device type, web browser, operating system and website usage data via cookies. This information helps us enhance your user experience and ensure your account security.

Data Usage Purpose

Every piece of information we collect has a clear purpose. We never use your data for anything unrelated to the services we offer. The following are the primary purposes for which your personal data is used:

Security & Data Protection

Your data security is the highest priority at V12Vet. We use 256-bit SSL encryption technology to ensure that all data transmitted between your device and our servers is fully protected from unauthorized third parties.

In addition to encryption, we also implement the following security measures:

• Two-factor authentication (2FA) available for all member accounts
• Real-time account activity monitoring to detect any suspicious access
• Data separation between development and production environments
• Regular internal security audits conducted by our IT team
• Strict access controls — only authorized personnel may access members' personal data

While we take all reasonable measures, no security system is one hundred percent impenetrable. We therefore encourage you to also protect your account by not sharing your password and keeping your login credentials up to date.

Data Sharing With Third Parties

V12Vet does not sell, rent or disclose your personal data to any third party for marketing purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment Provider: Transaction information is shared with trusted payment processors to securely handle your deposits and withdrawals.
• Regulatory Authority: Where required by law or a relevant authority, we will disclose the necessary information.
• Technology Partner: Cloud, cybersecurity and analytics service providers bound by strict confidentiality agreements with us.
• Fraud Prevention: Authorized fraud prevention agencies to ensure platform integrity and protect all members.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for mutually agreed purposes.

Cookie Policy

We use cookies to enhance your browsing experience on V12Vet. Cookies are small files stored on your device when you visit our website. We use several types of cookies:

• Essential Cookies: Required for basic website functions such as login and navigation.
• Performance Cookies: Collecting anonymous data on how users interact with our platform for improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings.
• Analytics Cookies: Helps us understand usage patterns to improve our services.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the full functionality of our website.

Your Rights as a User

As a V12Vet member, you have full rights over your personal data. These rights include:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our records.
• Right to Object: You may object to the processing of your data for specific purposes, including direct marketing.
• Right to Restriction: You may request that we restrict how we process your data under certain circumstances.

To exercise any of the above rights, please contact our support team via the website. We will process your request within 14 business days.

Data Retention Period

We retain your personal data for as long as your account is active or as long as needed to provide services to you. After account closure, we may retain certain records for a maximum period of seven (7) years to meet legal requirements, resolve disputes, or prevent fraud.

Data that is no longer required will be securely disposed of using methods that ensure it cannot be recovered or accessed by any party.

Privacy Policy Amendments

V12Vet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest technology or legal requirements. Any significant changes will be communicated to you via email or a prominent notice on our website.

The "Last Updated" date shown at the top of this page indicates when the latest version of this policy takes effect. We encourage you to review this page periodically to stay informed on how we protect your data.